Shipping Policy

At Perfect Pet Refinery, we are committed to delivering high-quality pet products quickly, safely, and reliably. To ensure the best shopping experience for all customers, we provide clear and transparent shipping guidelines as outlined below.

1. Shipping Coverage

  • We offer FREE shipping to all U.S. states, including the contiguous United States, Alaska, and Hawaii.

  • We do not offer international shipping at this time. Orders can only be delivered within the United States.

2. Order Processing Time

We aim to prepare and ship your items as quickly as possible.

  • Processing time: 1–2 business days.
    This includes order verification, quality checks, and packaging.

  • Orders placed on weekends or holidays will begin processing on the next business day.

3. Shipping Time

Once your order has been processed and shipped:

  • Estimated delivery time: 3–4 business days for all U.S. destinations.

  • Delivery times may vary slightly due to weather conditions, carrier delays, or peak shopping seasons.

4. Order Tracking

  • As soon as your order is shipped, you will receive a shipping confirmation email that includes your tracking number.

  • You can use this tracking number to follow your package in real time until it arrives at your doorstep.

5. Incorrect or Incomplete Address

Please ensure your address is correct during checkout:

  • Perfect Pet Refinery is not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.

  • If you realize there is a mistake, please contact us immediately at contact@torzly.store or 440-715-9281 so we can assist before the order ships.

6. Lost, Damaged, or Delayed Shipments

  • If your order arrives damaged or does not arrive within the expected timeframe, please contact us.

  • We will assist you in resolving the issue with the carrier or arranging a replacement if necessary.

7. Contact Information

If you have questions regarding your shipment, feel free to reach out:

Perfect Pet Refinery
📞 Phone: 440-715-9281
📧 Email: contact@torzly.store
🏠 Address: 12062 Pheon Street, Jacksonville FL 32224, United States