Privacy Policy

At Perfect Pet Refinery, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website and services.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order details and payment information (processed securely through third-party payment gateways)

Automatically Collected Information

When you browse our store, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages viewed, time spent, and browsing interactions

  • Cookies and tracking technologies used for site functionality and analytics

2. How We Use Your Information

We use your information for the following purposes:

  • To process, ship, and track your orders

  • To provide customer support and respond to inquiries

  • To improve website performance and user experience

  • To send order confirmations and shipping updates

  • To enhance security and fraud prevention

  • To personalize marketing or promotional content (only when consent is given)

3. Sharing Your Information

We do not sell your personal data.

We may share your information only with trusted third parties necessary for operating our store, including:

  • Payment processors

  • Shipping carriers

  • Analytics and marketing tools

  • Website hosting platforms (e.g., Shopify)

These partners follow strict data protection standards.

4. Cookies and Tracking

Cookies help us improve your shopping experience by enabling:

  • Website functionality

  • Shopping cart operation

  • Performance analytics

  • Personalized content

You can disable cookies in your browser settings, but some features may not function properly.

5. Data Protection and Security

We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse.
However, no online transmission is 100% secure, so we cannot guarantee absolute protection.

6. Your Rights

Depending on your region, you may have the right to:

  • Access the personal data we hold

  • Request corrections or updates

  • Request deletion of your information

  • Withdraw consent for marketing communications

  • Request information about how your data is used

To exercise these rights, contact us at contact@torzly.store.

7. Data Retention

We retain your information only as long as necessary for:

  • Fulfilling orders

  • Meeting legal obligations

  • Resolving disputes

  • Maintaining business records

8. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.

9. Contact Information

For any privacy-related questions, contact us:

Perfect Pet Refinery
📧 Email: contact@torzly.store
📞 Phone: 440-715-9281
🏠 Address: 12062 Pheon Street, Jacksonville FL 32224, United States